Our client is currently seeking an experienced Day Concierge to join the team at a luxury development in Egham.
The shift pattern 32 hours per week a typical rota will be: Sat (12hrs) 7:30am - 7:30pm, Sun (12hrs) 7:30am - 7:30 pm, Mon (8hrs) 11:30am - 7:30pm.
Main duties:
- Deliver excellent customer service to all residents.
- Greet all residents professionally and courteously.
- Proactively anticipate resident's needs.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers, and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
- Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Report any incidents, problems, or complaints to the appropriate manager promptly.
- Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
- Complete the am/pm/overnight operational reports and handover and report any operational issues.
- Assist with Move In's/Move Out's.
Requirements:
- Proven experience in security operations or a similar role, preferably in a residential or hospitality setting.
- Strong communication and interpersonal skills to provide excellent customer service and interact with residents and guests professionally.
- Ability to remain composed and act decisively in high-pressure situations or emergencies.
- Familiarity with security systems, CCTV, and access control technologies.
- Knowledge of fire safety protocols and first aid is advantageous.
- Reliable and responsible, capable of working independently during night shifts.
- Flexibility to work on weekends and holidays as required.
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks