New opportunity for a credit controller based in London on a 6 month fixed term contract.
About the role
To support the IRG Practice Group in the management of the Firm's debtors whilst maintaining good client relationships.
- Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
- Assist in identifying and implementing ways to develop and deliver products and services to meet client objectives and business needs.
- Assist in Identifying and implementing process improvements that maximise efficiency and effectiveness.
- Assist in identifying and executing ways to develop and enhance relationships with clients.
- Enforcement of CMS credit policies including query resolution and treatment of bad/doubtful debt.
- Daily debt reviews using ARCS calendar to chase outstanding debt, ensuring all information is fully recorded onto ARCS system, adhering to the best practice guidelines.
- Liaison with external and internal clients to progress payment of invoices.
- Handling client queries, escalating to the Practice Group Team or Partner as required.
- Engage in discussions with Practice Group team on debtor issues.
- Maintaining up to date bad and doubtful debt provisions.
- Working with the Debt Recovery Team in minimising overdue debt.
- Account reconciliations to ensure correct allocation of Funds received.
- Production of manual statements.
About you
We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:
- Knowledge of credit control process in a law firm.
- Knowledge of a legal billing system would be beneficial.
- Proficient in MS Excel and Word.
- Computer literate - basic typing skills.
- Excellent written and verbal communication skills, able to communicate at all levels, confident, with professional telephone manner.
- Analytical skills to resolve queries.
- Shows flexibility in approach.
- Is enthusiastic about role and keen to contribute to team.
- Works to given timeframes and anticipates likely workflows.
- Consistently produces accurate work.
- Preferably experienced in account management
What's in it for you?
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Equal opportunities
At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us. In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field.
When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don't feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break.
We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally, including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.
We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact Becky Lowe at who will be happy to support you.
Ready to apply? Here are the next steps.
We look forward to receiving your application online via the CMS careers site. Please contact our Talent Acquisition team if you have any questions.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
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