Housekeeping Manager
Location: Oxford
Salary: £28,759 - £32,982 per annum
Our client is seeking to appoint a Housekeeping Manager.
The Role
The Housekeeping Manager leads and is responsible for managing the Scouts team, overseeing the day-to-day housekeeping operation of the Centre and its residential properties.
The Housekeeping Manager ensures that the Scouts team:
- Operates efficiently and meets performance goals, timelines and standards
- Is trained in and implements institutional housekeeping health and safety standards and 'best practices'
- Stays within defined budgetary parameters for equipment, supply and personnel expenses.
As this is a hands-on role, it requires the ability to work irregular hours and flexibility in meeting urgent needs.
Main duties:
Operational:
- Overseeing the work of Scouts and ensuring that assigned duties are completed on schedule and meet expected quality standards
- Scheduling regular and overtime rotas and leave for Scouts to ensure housekeeping needs are met effectively and efficiently
- Ensuring cleaning and hygiene standards are maintained at high levels at all times in all areas
- Ensuring ready availability of laundered and ironed linen for catering, residential and other needs
- Ensuring room layouts remain consistently maintained as per agreed plans
- Keeping a close eye on and promptly reporting any maintenance issues to the Estates department
- Developing and implementing a programme for non-regular cleaning (eg higher areas) around the Centre, and coordinating with Estates and other departments as and when required
- Ensuring various waste streams are kept separate on disposal in accordance with legal and environmental responsibilities
- Regularly monitoring expenditures for supplies, equipment and personnel for compliance with budgetary limits
- Maintaining inventory for all housekeeping products and equipment
- Making purchases of housekeeping supplies as per Centre Procurement Policy
- Consistently implementing COSHH and health and safety requirements in all housekeeping operations
- Keeping appropriate records of all health and safety related matters
- Becoming a Centre First Aider (training will be provided)
- Identifying training needs of Scouts to ensure optimum performance and standards
- Conducting probation and appraisals for Scouts
- Resolving any early-stage employee relation issues and escalating where appropriate.
- Building a good rapport with and within the Scouts team to ensure good team morale
- Contributing to preparations, set-ups and take-downs for special events
- Preparing guest accommodation in accordance with the varying needs of Centre guests
- Planning and implementing timely end-of-occupancy checks and cleaning of accommodation
- Acting as the first point of contact and resolution for all housekeeping-related enquiries from Centre Members and Residents
- Coordinating with other departments as needed
- Carrying out any other reasonable duty requested by the Home Bursar and/or any other Senior Manager
Administrative:
- Attend and contribute to team briefings and meetings.
- Coordinate and participate in recruitment and induction of new Scouts with the Home Bursar and HR Officer.
- Stay updated on housekeeping health and safety standards, recommending improvements.
- Develop and implement practices and processes suited to the Centre's needs.
- Maintain accurate staff time sheets and attendance logs, submitting them to the HR Officer.
- Conduct and record audits, checks, and inspections as per relevant Codes of Practice.
- Assist in drafting housekeeping budgets.
- Liaise with service providers for waste and sanitary disposal.
- Ensure external services meet Centre needs and offer good value.
- Assist in welfare and safeguarding duties with other staff and agencies.
- Support high occupancy rates for Centre accommodation.
- Provide additional administrative assistance to the Bursary as needed.
Skills and Qualifications
Essential:
- A good standard of education (at least A-level standard, NVQ level 3 or equivalent)
- Demonstrable experience of working in a housekeeping or cleaning role, preferably in a similar environment
- Previous experience of manual handling and COSHH
- Demonstrable experience of Health and Safety
- Good IT skills, including an understanding of MS Packages (Word, Outlook, Excel)
- Good organisational and planning skills
- Good numeracy and literacy skills
- Able to maintain confidentiality and an understanding of the importance of data protection and GDPR and ability to follow policies and procedures
- Ability to multi-task with excellent attention to detail
- Understanding of the main requirements of health and safety legislation and good practice relevant to the duties of the post
- Excellent communication skills, including the ability to communicate with people at all levels
- The ability to work cooperatively with others and as part of a diverse team
- The ability to work under pressure, meet strict deadlines and effectively prioritise workloads
- To be friendly, honest and reliable
- To be presentable and maintain dress and department standards
Benefits
- 35 days leave per annum including public holidays
- Generous OSPS pension scheme
- Lunches provided during term time (when available)
To Apply
If you feel you are a suitable candidate and would like to work for this reputable School, please do not hesitate to apply.