Quality Standards Analyst - Lloyd's & London Market Division
Location: London
About us
Established in 1968, the company has over 50 years of experience and runs through a network of branches and brokers across the UK, supplying tailored insurance solutions and access to a broad array of insurers. Their commercial offerings cover areas like motor trade, taxi, commercial vehicles, and professional indemnity, while personal insurance includes car, motorcycle, household, and boat insurance.
Role Overview:
Seeking a highly skilled and experienced conduct standards for our Lloyd's and London Market Division (LLM). This role is pivotal in creating a comprehensive control environment and ensuring first-line oversight across all delegated authority and insurer facilities. The successful candidate will be responsible for conducting ongoing first-line quality control assessments alongside divisional staff, implementing corrective measures for any identified issues, and sharing results with senior management and the wider business. The role will also see continual liaison with second-line (namely Quality control and compliance personnel) support departments, help to embed findings and ensure LLM staff are practically adhering to the respective control frameworks.
Key Responsibilities
- Establish and maintain comprehensive controls within the LLM Division.
- Ensure the accuracy and integrity of conduct processes across all delegated authority and insurer facilities
- Support the application of the firm's QA and conduct frameworks to meet industry and regulatory standards, guided by departmental leadership.
- Conduct ongoing, risk-based assessments of division staff to ensure compliance and continuous improvement.
- Identify non-compliance areas and promptly escalate issues for correction.
- Develop and implement corrective plans for QA failures, collaborating with the QA department.
- Provide oversight and support to operational staff not meeting QA standards, ensuring timely issue resolution.
- Analyze and compile assessment results for reporting to management and relevant functions.
- Share insights with the business and management, including updates to the Head of the LLM Division.
- Integrate QA practices into daily operations, promoting a culture of quality.
- Identify and implement process improvements and best practices.
- Ensure compliance with regulations and industry standards.
- Mitigate risks in QA processes and stay updated with regulatory changes, adjusting protocols as needed.
Qualifications and Experience:
- Proven experience in a quality assurance role within the insurance sector, or complimentary skills.
- Understanding of delegated authority and insurer facility management or willingness to learn.
- Demonstrated ability to develop and maintain a comprehensive control environment.
- Excellent analytical skills and attention to detail.
- Strong leadership and team management skills.
- Exceptional communication and reporting abilities.
- Proficiency in using QA and risk management software tools or willingness to learn