Collections Specialist
Location: Remote working or in Northwich
Duration: 6 months (Possible extension)
Pay rate: £13-£14 per hour PAYE
Job Minimum Requirements:
- Performs a variety of routine and some non-routine clerical/accounting/customer service functions in accordance with standard procedures in one or more of the following areas: general accounting, accounts payable, accounts receivable, credit and/or collections.
- To recover all funds invoiced to clients within the terms and conditions set and within the boundaries of the policies set by the company and within the law of the land.
- To reduce the DSO and aging provisions in place to optimise cash flow and profit for each entity within your remit. Manage the reduction and allocation of payment and credit notes on ledgers.
- Contacts other departments, customers and/or outside agencies to resolve problems and resolve open issues. Operates a personal computer and appropriate software packages or its equivalent.
- Is required to have basic working knowledge of Microsoft Office, including Excel, Word and outlook.
Objectives:
- In collaboration with field Associate & Customer service may act as an additional contact to client.
- In collaboration with field Associate & Customer service may negotiation settlements with client.
- Consult with customers to resolve complaints.
- Consult with customers to verify financial and credit transactions
- Assists in financial analysis of credit data and financial statements to determine the degree of risk involved and extend credit facilities according.
- Assist in the assessment and decision making on release of orders on delinquent or disputed accounts.
- Legal review of delinquent accounts
- Processing of court papers and documentation within European Court system.
System / Process Tasks:
- Incoming / Outgoing calls – Communication with customer, sales teams, customer service and management
- Incoming/ Outgoing Emails – Communication with customer, sales teams, customer service and management
- Maintain good standards of system operation & data quality
- Maintain accounts within the Sap
- Identify and highlighting and escalate disputed invoices to dispute resolution team
- To drive resolution of disputes in a timely manor
- Highlight allocation requirements to AR team
- Request refunds in accordance with company policy.
- Request write offs, when debt becomes unrecoverable.
- Request write backs in accordance with company policy.
- Request Remits for payments received
- Provide Copy documents
- Forecasting