We are currently seeking a highly motivated and customer-oriented individual to join our client's team as a Servicing Coordinator. As a Servicing Coordinator, you will play a crucial role in providing exceptional service to their diverse customer base. If you have excellent communication skills and a passion for delivering outstanding customer experiences, this is an opportunity you don't want to miss!
Responsibilities:
- Coordinating reactive repairs, workshop repairs, and trial equipment as required.
- Ordering parts for repairs and maintenance, and scheduling and booking engineers based on customer requests.
- Liaising with customers and our operations team to ensure timely deliveries.
- Providing customers with the necessary knowledge to help maintain and care for their products.
- Assisting the customer service team in handling customer queries/customer complaints by promptly responding to calls and emails.
- Proactively troubleshooting queries on the phone to provide resolution as quickly as possible.
- Carrying out any other reasonable instructions to support our client's business.
- Demonstrating and upholding the organisation's core values in all aspects of your work.
Requirements:
- Strong communication skills with a focus on clarity and empathy.
- Excellent phone etiquette and active listening abilities.
- Attention to detail.
- Ability to analyse customer enquiries and provide appropriate solutions.
At our client's organisation, they pride themselves on creating a supportive environment that values effective communication and dedication to customer satisfaction. By joining their team, you will have the opportunity to grow professionally and contribute to their ongoing success. Don't miss out on this rewarding career opportunity! Apply now to become a valuable member of our client's team.
Job Type: Permanent
Working Pattern: Full Time | Monday - Friday working 7am - 4pm (open to 8am - 5pm) with a 30 minute lunch.
Salary: £25,000 - £30,000
Benefits:
- Company pension
- Lunch provided
- Free On-site parking
- Profit sharing
- Referral programme
- 23 Days Holiday + Bank Holidays
- Sick pay
Take your customer service skills to the next level with our client's company. Apply today and start your journey towards a fulfilling career!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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