£25K/yr to £28K/yr
England, United Kingdom
Permanent, Variable

Customer Support Administrator

Posted by Reed.

  • Job Type: Full-time, Monday-Friday 8-4
  • Location: Tewkesbury
  • Salary: £25,000-£28,000

We are seeking a Customer Support & Credit Control Administrator to deliver exceptional customer service and handle credit control responsibilities. The role involves responding to customer queries, managing administration, and ensuring adherence to policies and procedures. This position is ideal for someone with a background in administration support within retail or construction and experience in finance processes.

Day to Day of the Role:

  • Deliver high-quality customer service and promptly address customer orders, queries, or issues.
  • Liaise with team members, colleagues, clients, and the office to ensure efficient communication and documentation.
  • Perform various administration and finance duties, including stock administration and ensuring complete inbound and outbound paperwork.
  • Respond to incoming enquiries via phone and email in a professional manner, directing clients and suppliers appropriately.
  • Monitor customer accounts to ensure compliance with payment terms and flag any concerns regarding non-payment to management.
  • Chase outstanding debts and maintain accurate records of credit control activities.
  • Collaborate with warehouse/dispatch and sales teams to share relevant information and address customer needs and concerns.

Required Skills & Qualifications:

  • Experience in administration support within a retail or construction environment.
  • Familiarity with finance processes such as credit control, invoicing, and delivery notes.
  • Proficiency in Microsoft Office products and willingness to learn bespoke company software.
  • Flexibility and adaptability in a multi-cultural work environment.
  • Strong customer service skills and professional demeanour.
  • Attention to detail and accuracy in documentation.
  • Problem-solving skills to ensure prompt resolution of customer queries.

Benefits:

  • Competitive salary package.
  • Opportunities for professional growth and development.
  • Dynamic and supportive work environment.
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