Working Hours: Monday to Friday, 9:00 am - 5:00 pm
Employment Type: Full-time, Hybrid working 2 days a week on site three days remotely
As our client enters their 6th year, they are excited to offer a unique opportunity for a Customer Service Assistant to join them on their journey. As a value-added distributor in the IT industry, their rapid growth and customer-focused approach set them apart.
With a team of 10 with a strong reputation for expertise and exceptional service, focusing on device accessories and consumer electronics within education and B2B sectors. They bring fresh ideas and a flexible approach to distribution, putting resellers first and empowering the channel with quick, effective solutions.
Why Join them?
This role is ideal for someone eager to learn all facets of a business in its exciting early stages. Its a position without limitsa vital role with growth potential as the company continues to scale. If youre looking to make a real impact and be part of a business that values every team member, this is your chance.
Role and Responsibilities:
As a Customer Service Assistant, youll be the voice of the company, ensuring a seamless experience for their clients by handling key aspects of customer service. Your responsibilities will include:
- Communicating with customers pre- and post-sale to provide exceptional service
- Processing and managing sales orders
- Addressing customer inquiries and resolving concerns
- Maintaining thorough knowledge of the companys products and services
- Supporting colleagues with overflow tasks as needed
- General administrative assistance and ad-hoc duties
Essential Requirements:
- Proficiency in Microsoft Office Suite
- Previous experience in office administration or customer service
- Strong telephone manner and excellent written and verbal communication skills
- Desire to learn and develop in a fast-paced environment
- High attention to detail and organizational skills
- Ability to prioritise effectively and adapt to changing priorities
- Comfortable working independently and collaboratively
- Based in Hertfordshire or North London, with a valid driving license and ability to travel
Benefits:
- Competitive salary
- 25 days annual leave, Plus Bank Holidays + 1 day for Birthday and + 1 day at Christmas
- Mentorship and growth opportunities
- Flexible working arrangements, including work-from-home options
- Early Friday finishes during summer months
If youre ready to be a part of an ambitious team and them shape the future of distribution, apply today! Join them in redefining customer service and building a brand that puts people first.