SF Recruitment are working with a business based in Solihull who are looking for a Customer Service Advisor to join the team on a temporary contract
£13.00 per hour
Office based - Monday to Friday
Overview:
A fantastic opportunity has arisen for a Customer Service Advisor to join the team. This role will be based out of the Head Office in Solihull and will be a full-time office-based role.
The successful candidate will have demonstrable experience in complaint handling and resolution, ideally within a B2C customer service environment.
Duties will include:
- Responding to customer complaint and escalation issues in a timely manner
- Assisting with the creation of effective customer service procedures, policies, and standards
- Developing customer satisfaction goals and coordinating with the team to meet them on a continual basis
- Maintaining accurate records and documenting all customer service activities and discussions
- Utilise CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers' issues and complaints in accordance with agreed requirements
Key Attributes:
- Customer service experience essential with proven results in improving customer satisfaction
- Proven employee engagement skills
- Good verbal and written communication skills
- Previous experience of IT systems