- To provide day to day support and highlight the current work focusses, whilst providing front line support.
- Supporting to the team dealing with queries and escalated issues in accordance with established processes and a customer focused approach.
- To champion and environment of continuous improvement through embedding our culture, modelling our values, measuring performance and coaching.
- To deliver motivational performance activities to effectively manage the team to ensure they meet all assigned personal key performance indicators and personal development plans.
- To ensure client driven KPI's are met through effective jeopardy management.
- To work in a collaborative and supportive way with internal colleagues, partners and other stakeholders as well as our client, to ensure the best possible experience is achieved for our families.
- To carry out administration duties.
- Support an innovative approach that is focusses on development of operational process to enhance the service we offer, improve customer service and improving the lived experience.
- To undertake monthly 1-2-1's/team meetings to update on performance and any training requirements.