Ashberry Recruitment are looking for a Service Manager for one of our Clients in the Bradford Area. Experience in management of supported houisng/ homeless hostels and experience working with vunerable people required.
ACCOUNTABILITIES:
- To be responsible for the effective management of operational services and ensure that a high quality of service provision is delivered to vulnerable clients in accordance with the organisation's policies and procedures.
- To create a safe and secure environment that protects clients and encourages them to access housing related support and an intensive housing management service to become 'tenancy ready'.
- To directly line manage and supervise Supported Housing Officers, other front-line staff that may be designated to you as part of your management team responsibility.
- To oversee the effective delivery of front-line services that you are assigned to manage.
- To ensure the organisation's commitment to equality, fair access and inclusion underpins all areas of our work.
- To provide a strong commitment to staff development and continuous improvements.
- During staff absences, service managers are expected to cover and ensure housing related support is delivered in line with commissioned contracts.
- Service Managers are required to work flexibly and in response to the needs of the service/service users and this means working some bank holidays.
- To be fully aware and be able to act on our disaster recovery procedures/strategies i.e. fire, gas, health, and safety and take necessary action when circumstances require.
- To promote a friendly, positive, and professional manner within the working environment but also when representing the organisation externally.
- To ensure that they work within professional boundaries and company Code of Conduct.
- To work proactively using own initiative but within our policies.
- To ensure that Health & Safety Policy and procedures are adopted across the services to promote the safety and security of the buildings, staff, service users and visitors.
- To be assigned a champion role.
ESSENTIAL:
- Enhanced DBS required
- Previous experience at management in a similar role
ADDITIONAL:
- 35 hours a week
- Monday - Friday
- Flexible working between 9.00am & 6.30pm
- Must be able to offer telephone support out of hours
- Driver essential