Living Well Service Manager
Salary £46,118.69 per annum
Location Manchester, Wythenshawe (M22)
Hours of work 35 per week
Permanent, full time
Potential of a part time (17.5 hours over 2.5 days) becoming available
Interview Date: 28th August
We're excited to be recruiting a Living Well Manager to our team!
We're looking for those that can enhance customer experience through delivery of an efficient and effective Living Well service.
You'll contribute to the development and implementation of policies and best practices, that enable greater customer voice, support their aspirations and to contribute to our corporate and business objectives through our Living Well Services.
Further to this you'll take primary responsibility for the management of the Living Well service to our customers, which ensures excellent value for money and continually improves service. Strive to deliver a Living Well service through locality-based teams working collaboratively with Locality Housing Teams, statutory partners and like-minded organisations across Wythenshawe and beyond to provide a Living Well service that delivers outcomes that are meaningful and measurable for customers and the business.
The Living Well Team, as part of Wythenshawe Community Housing Group's (WCHG) Living and Ageing Well Strategy, focuses on enhancing the wellbeing, health and quality of life for customers.
We work to support customers in living independently, ensuring they have the necessary tools and assistance to manage their daily lives effectively. Our initiatives include providing support and resources to promote sustainability, active lifestyles, mental health, and social inclusion. Additionally, the team collaborates with partners and local organisations to deliver tailored support that address the specific needs of different community groups, fostering sustainable neighbourhoods. Through these efforts, we aim to create a supportive and resilient community where individuals can thrive at every stage of life.
To excel in this role, you'll need the following key skills, knowledge, and experience:
- Relevant professional housing qualification or a willingness to work towards one.
- Experience of managing, developing and motivating a team providing front line services to customers across localities and neighbourhoods (direct tenancy support experience preferred)
- Experience of developing staff objectives and effective management.
- Up to date knowledge and understanding of current legislation in relation to housing issues, Support, Hoarding, Safeguarding and Domestic abuse
- An understanding of policy issues and the ability to implement change and new processes
Why join us?
As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;
- 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
- Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
- Enhanced Pension scheme contributions
- Our Health Care Plan gives you money back for dental, optical, therapy costs and more
- Subsidised Healthy Living benefits i.e. gym membership or yoga classes
- Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
- Car Lease Scheme, Cycle to Work scheme*
- Volunteering days in the local community
- We offer a Salary Sacrifice Pension option*
- Subject to eligibility criteria
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.
Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.