Reed Talent Solutions are recruiting for Customer Service Advisors to join AXA Insurance on a 4-month assignment.
Join our team and be the foundation of great service, providing assistance for our insurance customers. We are looking for people to join our fabulous Customer Service Advisor teams. Working in our Travel department, with opportunities for cross-training in Motor Breakdown, Home Emergency, and Medical Assistance.
A vital role within our operations department, our Customer Service Advisors handle inbound calls from insurance policy holders who need to make a claim. They provide comprehensive support to customers with a diverse range of needs.
Key Details
- Assignment duration: 4 months
- Location: Redhill, Surrey
- Based: Hybrid – 2 days per week in the office
- Training: 1 week onsite
- Hourly pay rate: £12 PAYE
- Working days: Monday to Friday
- Hours per week: 35 hours per week
- Start date: ASAP
Training will be full time for the first 4-5 weeks
What is the purpose of the role?
Provide expert support to customers through handling inbound calls, resolving queries, and coordinating with approved suppliers to deliver effective solutions.
What does a day in the life of a Customer Service Advisor look like?
As a Customer service, you'll be the first person the customers contact - both consumers and businesses, so you'll make a great first impression by reviewing their enquiry and explaining what the Service can do to help or referring customers to a different organisation who may be able to help.
This involves making and receiving phone calls, handling written correspondence, and accurately updating the case handling systems.
What you'll need to do within this role?
- You'll need to work at a fast pace
- You'll need to have strong task prioritisation skills
- You'll need to listen carefully to customers
- You'll need to think pragmatically
- You'll need to communicate effectively
What is the minimum criteria for the role?
- Demonstrate excellent customer service – you will know how to make sure our customers feel they have been heard
- Be able to communicate effectively in both written and verbal communications – you are able to adapt your communication style to meet the needs of your audience
- Demonstrate a high level of accuracy and attention to detail
- Have a good working knowledge of Microsoft word, outlook and excel
- Possessing the intellectual and problem-solving skills to really get to the heart of issues
Apply now if you are interested!