SDL Solutions Limited are currently recruiting a 2nd Line Support Engineer to join a growing team in the Cheltenham office. The successful IT Support Engineer will be an excellent communicator, with previous service desk and 2nd line support experience and have a desire to progress into 3rd line support.
Responsibilities
- Manage personal and team workload and setting priorities for support issues
- Ability to work on multiple projects
- Deal with escalations from the IT Helpdesk Team
- Participate in team meetings to discuss latest projects, issues and team performance
- Managing cloud platforms such as Azure
- Managing virtualisation platform such as Hyper-V
- Setup of laptop hardware and user troubleshooting
- Document fixes and troubleshooting techniques and distribute this information to the network support team to improve efficiencies.
Qualifications/Experience
- Good knowledge in office 365 admin and device management
- You'll be confident dealing with hardware e.g., monitors, laptops, DELL products, mobile devices and iPads
- You will be a proactive individual who uses initiative and is able to hit the ground running
Keywords: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Windows 10, Windows Server, Office 365, Service Desk, Exchange, Active Directory (AD), Desktop, Cloud, Azure, VMWare, Hyper-V, PowerShell, MCSA, MCSE, MCITP, MTA
Salary: - £27,000 - £36,000 + 25 days holiday, Pension, Life Assurance, Bonus, Private Medical + many more benefits
2nd Line Support Engineer - Cheltenham