We are seeking a committed and experienced Service Manager to lead a specialist domestic abuse support service for men fleeing or surviving abuse. The role oversees supported accommodation, floating support, a confidential helpline, and peer support initiatives.
Key Responsibilities:
- Manage day-to-day operations, ensuring the delivery of safe, trauma-informed support services.
- Lead, supervise, and develop a multi-disciplinary staff team.
- Deliver high-quality housing-related support and intensive housing management.
- Oversee referrals, risk assessments, and personalised support planning.
- Ensure effective collaboration with partner agencies to provide tailored support.
- Maintain service quality in line with regulatory standards and performance frameworks.
- Support service user involvement and inclusion, including LGBTQ+ engagement.
- Monitor budgets, voids, and arrears, and ensure properties are safe, furnished, and maintained.
Essential Skills & Experience:
- Enhanced DBS.
- Proven management experience in housing or support services.
- Strong leadership, communication, and problem-solving skills.
- Experience supporting vulnerable individuals, ideally survivors of domestic abuse.
- Knowledge of safeguarding, risk assessment, and health & safety legislation.
- Ability to manage performance, budgets, and contractual compliance.
- Flexible, responsive, and resilient under pressure.
Benefits include:
- 20 days annual leave + 8 public holidays (increasing after probation)
- Ongoing training and development
- Opportunities to shape and grow a vital community service