**Credit Hire Claims Handler
**Company Overview
Join our market-leading team that specializes in credit hire claims within the MOJ & OIC portal. We're seeking a skilled and motivated Credit Hire Claims Handler to contribute to our success. If you're passionate about achieving the best settlement outcomes for clients and enjoy working strategically, this opportunity is for you!
**Why Keoghs?
- Learning Culture: At Keoghs, continuous growth is our mantra. Develop your skills and thrive in an environment that encourages learning and professional development.
- Flexible Benefits: Tailor your perks to suit your needs—whether it's annual leave, health plans, or other benefits.
- Work-Life Balance: Enjoy a 35-hour workweek, Monday to Friday, allowing you to maintain a healthy work-life balance.
- Perks Galore: Take advantage of tech schemes, discounts, and season ticket loans.
- Time Off: Enjoy 25 days of holiday plus 8 bank holidays.
**Role Summary
As a Credit Hire Claims Handler, you'll manage a caseload of portal claims, assess liability, personal injury, and credit hire cases, and strategically approach opponents. Your role will involve liaising with insured parties, insurers, and third-party solicitors, negotiating settlements, and ensuring compliance with industry standards.
**Key Responsibilities
- Investigate and assess liability for portal claims.
- Engage in discussions and negotiations with insured parties, insurers, and third-party solicitors.
- Draft relevant court documentation and collaborate with Counsel when necessary.
- Maintain accurate case management records and adhere to ISO 9001 guidelines.
- Provide timely updates to clients via email or letter.
- Meet performance targets and uphold Keoghs' values.
**Essential Skills and Attributes
- Credit Hire Experience: You should have a solid background in credit hire claims.
- Proactive Approach: Demonstrate a proactive attitude towards managing your caseload.
- Customer Service: Prioritize excellent customer service and rapport-building skills.
- Compliance: Ensure adherence to SRA Standards and Regulations.
**Working Hours
- 35 hours per week, Monday to Friday (9:00 AM to 5:00 PM) with a 1-hour lunch break.