Retail Team Administrator - South Shields - £27k - £30k + excellent benefits
Our client is an extremely well established and successful company based in South Shields; due to their continued success they are now expanding their team and recruiting for an experienced Retail Team Administrator to join their existing team.
Reporting to the Head of Retail you will be working as part of our Retail Team, supporting the smooth and efficient running of a portfolio of large retail accounts across the UK and Ireland. As the Retail Team Administrator, you will manage the National Account Assistants and support the Account Managers. The role involves detailed work utilising Outlook, Excel, and Dynamics 365. You will be required to build solid internal and customer relationships and therefore excellent communication and presentation skills are a must.
Responsibilities include:
- Organising, developing, and motivating the Accounts Assistants Team
- Ensuring the smooth operation of order process from order receipt to delivery to the customer. This includes collating all orders from specific customers for allocation and replenishment, ensuring the orders are processed and dispatched in sufficient time to meet customer delivery slots, and liaising with contacts at retailers when orders need to be amended.
- Developing and understanding individual customer requirements and processes.
- Building relationships with relevant key stake holders within each customer.
- Setting up new customers on Dynamics 365 and ensure all customer data is kept up to date. This includes addresses, pricing, and customer SKUs.
- Setting up new products with retailers using customer specific data files, mostly using Excel.
- Answering queries from customer Head Offices and from retail stores via telephone and email.
- Accurate recording of data.
- Supporting the Field Sales Team; organising POS, assisting with sending out new equipment, chasing up deliveries to stores.
- Creating bespoke reports.
- Analysing data such as forecasts, stock holding, sales and trends.
- Working closely with internal teams to ensure all relevant data, reports and information is available for the Retail Team
Experience Required:
- Experience managing and developing a team.
- Proficient in using Excel; V Look-Up, Pivot tables and formulas.
- Organisational skills and time management with the ability to work under pressure and to deadlines.
- Ability to organise, prioritise and evaluate the Team and your own workload.
- A solution focused and professional attitude with colleagues and customers.
- Analytical skills with high level of attention to detail. Ability to interpret and present data.
- Strong communication skills, confident working with internal teams and major UK retailers at all levels.
- A proactive work ethic with a desire to support to both customers and colleagues.
- Enthusiastic individual with a drive to succeed, a desire to learn and develop within the role.
- The use of Dynamics 365 and Power BI are key parts of the role, experience with these platforms is desirable but not essential.
- Previous sales experience is again desirable but not essential.
Hours:
37.5 hours per week, from Monday to Friday, 9 am to 5.30pm
Keywords - Retail, retail team, retail team administrator, admin, administrator, Excel, V Look-Up, Pivot tables, formulas, Dynamics 365, Power BI, POS, SKU, SKU's, retailers, senior admin, senior administrator, retail management, retail manager, South Shields