We are seeking a Parts Advisor to join our client's team, working closely with their skilled HGV technicians. The ideal candidate will be a self-starter with a passion for commercial vehicles and experience in the commercial vehicle parts industry. This role involves ensuring the timely ordering and distribution of parts and sundries, monitoring order progress, and providing updates to the technicians.
Day to Day of the role:
- Deal with all customer and internal parts needs promptly and courteously, ensuring high levels of customer satisfaction.
- Maintain awareness of customer needs and contribute to the dealership's customer experience index rating.
- Adhere to trading terms and account procedures of the dealership.
- Check parts against delivery notes, bin accordingly, and maintain cleanliness and safety standards in the work area.
- Update displays, manage exchange and warranty units, and maintain a surcharge ledger.
- Handle cash and credit/debit card transactions in line with company policies.
- Accurately enter data on CRM systems and report any stock issues to the manager.
- Assist in stock checks, pack and load parts correctly, and maintain strong interdepartmental relationships.
- Uphold the professional image of the brand and be flexible with working hours to suit business needs.
Required Skills & Qualifications:
- Good analytical and problem-solving skills.
- Proactive approach to maintaining customer standards.
- Excellent telephone manner and attention to detail.
- Strong organisational and administrative skills.
- Proficiency in CD-UK/Kerridge is essential
- Microsoft Office is preferred.
- Knowledge of the truck industry.
- Full driving licence.
- Experience in a similar role within the truck or related industry.
Benefits to include:
- In addition to the basic salary there is overtime and an annual bonus.
- Manufacturer training for career progression.
- 30 days holiday including public bank holidays.
- Statutory employer pension.
- Free Class IV MOT per year.
- Corporate uniform provided.
- Service and parts discounts for employees.
To apply for the Parts Advisor position, please apply online or contact our Staines office