Job Title: Service Administrator (Maternity Contract)
Location: West Edinburgh (you will need your own transport to get to the location)
Remuneration: £25,000 - £27,000 per annum D.O.E
Contract Details: Fixed Term Contract, 12 months
Responsibilities:
- React to client 'call out' requests and accurately log them onto the software package, ensuring all relevant information is recorded.
- Handle follow-up visits and equipment requirements, ensuring clients have copies of service reports
- Generate monthly client reports and create line and bar charts in Excel
- Maintain an up-to-date contract list
- Prepare and action monthly reports in compliance
- Provide weekly reports on invoicing status, number of calls attended, and invoicing
- Ensure all chargeable call outs are invoiced and chased where applicable
- Monitor invoicing, including credits issued, and proactively manage incoming payments
- Manage vehicle stock levels, liaising with engineers for returns or replacements, and maintaining spare vehicle stock.
- Attend planning meetings to interface with installation teams
- Book and coordinate engineer training, ensuring records are properly maintained
- Maintain the call out rota and facilitate effective cover for each area, including an escalation process
- Respond to quotes requests
SKILLS/EXPERIENCE REQUIRED:
- Proven work experience as an Administrator
- Strong organisational skills, including multitasking, time management, and diary coordination
- Ability to work independently and collaboratively within a team
- Proficiency in MS Office
Join our client's dynamic team as a Service Administrator in the West of Edinburgh! This is an exciting opportunity for an experienced Administrator to take on a rewarding position within a forward-thinking organisation.
As a Service Administrator, you will be responsible for efficiently handling client 'call out' requests, maintaining accurate records, and ensuring timely follow-ups and equipment management. You will also assist in generating monthly reports and charts, providing support for engineers, managing invoicing processes, maintaining vehicle stock, coordinating training requirements, and ensuring compliance with regulations and data protection policies.
The ideal candidate will have proven experience as an Administrator or in a similar role. Have strong organisational skills, the ability to multitask, and proficiency in MS Office are essential for success in this role.
If you are a proactive and motivated individual with a passion for providing exceptional administrative support, then we want to hear from you! In return, our client offers a competitive salary, a fixed-term contract, and the opportunity to work within a collaborative and dynamic team.
Don't miss out on this fantastic opportunity. Apply now and take the next step in your career as a Service Administrator!
This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer.
**If you are currently registered with Office Angels and interested in this role please contact your consultant directly by email**
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