The Market Leader in Catering Equipment Services is looking for their next Senior Operations Manager. They are going through an exciting period of growth in the UK & they are looking for an excellent people manager with attention to detail, the ability to drive change and empower performance.
£70k- £75k + Bonus + Car Allowance £4800. They have some of the biggest clients in the UK & Internationally with a global footprint - we are not talking just Hospitality and Hotel clients only; we are talking large corporate brands including Buckingham Palace! Offices based in Berkshire and a presence across the globe.
This truly is an incredible business, so do you want to be a part of it?
Please note, this is NOT a Remote/Hybrid role, though you will be out meeting customers and out with the Engineers, this is a in the office role.
The Operations function you will be looking after is:
1 Operations Manager to train and develop + 5 Operation team members.
115 Field Engineers in the field you will oversee and go out with at times + 1 Field Manager to train and work with.
9 Customer Success members + 1 CS Manager to train and work with.
3 Account Managers to oversee.
Procurement.
They are going through an exciting period of growth in the UK & they are looking for an excellent people manager with attention to detail, the ability to drive change and empower performance.
What will you be doing?
- Setting and evolving SOP's and Policies - anything from processing calls to customer feedback.
- Monitoring Work in Progress - have we got visibility and allocated responsibilities for jobs at all stages - from quote to invoicing.
- Internal KPI's and balanced scorecard - are they hitting utilisation targets, procurement SLA's, response times on emails?
- Scheduling - optimising, routing, skillsets.
- Materials -from new equipment through stocked inventory to the smooth-flow of spare parts.
- Resources - fleet, tools, equipment - suitable, appropriate.
- Account management - regular reviews with customers, mobilisation of new contracts.
- Development and endorsement of our customer-facing systems, refinement of internal IT systems and drive for continuous improvement.
- Team Management - we have a fantastic Operations team with experienced heads of department across Field Service Management, Customer Service, and Procurement & Compliance.
Package & Development:
- 28 days holiday, plus Bank Holidays (36 Total)
- Car Allowance
- Discretionary Annual Bonus
- Company Pension Plan
- Health Cash Plan
- Life Cover
- Income Protection Plan
- Annual Cost of Living Pay Reviews
- Training - Including a formal induction programme, IT support training and Development in role training.
If you feel like you are right for this brand, then please do get in contact!
Mandeville is acting as an Employment Agency in relation to this vacancy.