Our client, a well established resort in the heart of North Devon are looking for a passionate Resort Manager to join their team. This is an exciting opportunity to really make your mark in the resort hospitality industry and become part of something special!
- Location: Ilfracombe, North Devon (Relocation package to be discussed)
- Job Type: Full Time; Permanent
- Salary: £55,000 + a year depending on experience
- Weekly hours will be rota'd and will include evening and weekend work
Immediate Start and Relocation Package!!
Our client is looking for an experienced Hospitality Manager to deliver the company's brand standards whilst Developing and implementing strategies to improve guest experience and satisfaction.
As the General Manager you will be a strong, efficient and motivational individual who will lead by example, you will be accountable for the smooth running of the site.
Your departments will consist of the food and beverage, accommodation and events team.
You will deliver skilled management across all areas of the business, ensuring excellent customer service every step of the way.
We are looking for someone who has proven work experience in a general manager role and can evidence managing a business with multiple profit centres.
Responsibilities of the Resort Manager include:
- Monitoring all teams to ensure ongoing effective communication with all customers.
- Ensure effective liaison with suppliers regularly price checking with competitors, working alongside all teams in regard to the required procurement needs.
- Carry out site walks and audits regularly to ensure all areas are in excellent condition and safe and to generate job lists, liaising with the maintenance manager and following up with the management team.
- Communicating with the management team and Investigate/reporting any operative or financial risks.
- Attend regular meetings to discuss and / or develop management decisions / requirements and assist in implementing policy changes.
- Liaise with the management company to monitor budgets, spending and co-ordinate all park programmes.
- Understanding of the P&L along with the Service Charge Budget.
- Ensure the preparation and service of all products to the highest brand standard.
- Ensure the recording of accidents or incidents and that the appropriate forms are compiled and all compliance is met.
- Ensure that all areas of the workplace and equipment within your scope of responsibility are at all times clean, fully operational and appropriately presented to the highest brand standard and all Risk Assessments are up to date and checked as part of the Park Audits.
- Comply promptly with HR and payroll procedures and be conversant with current employment legislation.
- Recruitment of staff in accordance with budgetary and seasonal requirements
- Undergo/deliver training as required and deliver the full on boarding process to new colleagues.
- Deal with all customer enquiries or complaints quickly and efficiently.
- Always to behave in a polite and courteous manner to be leading brand ambassador for the company.
- To have an understanding and awareness of all comparable competitors in the surrounding area and what they offer.
- To be aware of and apply the provisions of the employee handbook
- Understand and comply with health and safety requirements applicable to your role.
- Monitor and record attendance and punctuality
Key expectations of the Resort Manager:
- To ensure the highest levels of service and communication with new and existing customers to maximise existing and potential business.
- Ensure the smooth, efficient and accountable running of all areas to the highest brand standard.
- Assist the Marketing team in creating content for our clients website and social media accounts.
- Ensure all relevant statutory regulations and requirements are met.
- Ensure all departments monitor and control expenditure against budgets ensuring the effective management of resources.
- Ensure key holder availability in accordance with standard operating procedures.
- To ensure the appropriate training and development of staff .
- Identify opportunities to improve the brand standards of both service and presentation of the site.
- To ensure the highest possible standard of customer care.
- To be dressed and presented appropriately to your role at all times.
- To act at all times in accordance with company procedures and brand standards.
- To carry out your duties in a manner that ensures the safest environment for colleagues and guests alike.
- To assist the HR and payroll departments by the provision of full, timely and accurate information and records.
Essential experience for this role:
- We are looking for candidates that have a proven track record in a similar role within the hospitality and leisure industry.
- Hold a personal licence.
Benefits of joining our client:
- Performance related bonus
- Our client is happy to discuss a relocation package that may include accommodation on-site or an off-site location budget.
- Immediate start.
- Seasonal working hours.
- A starting salary of £55,000 with the view to increase after a successful probation.
- Opportunity to work in a growing business where you can have autonomy and creative license to make decisions.
- Professional growth and development.
If you feel the Resort Manager role is the right position for you, apply below today and we will be in touch!
CPBarnstaple