Mploy is currently recruiting for a Despatch Manager for a company that distributes IT brands such as HP, HPE, Microsoft, Lenovo, Apple and many others to a broad range of resellers, retailers and office dealers in the UK and beyond. Consistently ranked in the Sunday Times Top Track of the 100 Largest Privately-owned UK Companies and are now the largest privately held business in the Thames Valley region as well as the Thames Valley Chamber of Commerce Business of the Year 2018.
As a Despatch Manager, you will oversee the coordination and scheduling of transportation activities to ensure efficient delivery of goods. You will be responsible for managing a team and ensuring smooth operations within the Despatch department.
This is permanent role, working from Monday to Friday (13.30pm-22.00pm).
Key Responsibilities:
- Lead a team of warehouse operatives - acting as first point of contact for all training, performance and people related issues.
- Develop and establish best practice in warehouse management procedures, ensuring all team members receive a full induction and regular training and that procedures are clearly communicated and followed.
- Planning and monitoring workload into the warehouse and plan staff resource within budget.
- Responsible for timely dispatch of wholesale parcel orders, to make sure these meet the scheduled Next Day Deliveries.
- Supervise and undertake quality inspections to make sure customer specifications are met.
- Daily interaction with drivers collecting orders.
- Ability to communicate with customer services to ensure all delivery quires are dealt with in a timely manner.
- Work collaboratively with other warehouse mangers to ensure that the warehouse is operating efficiently and to help with any warehouse improvement projects.
- Liaising with customers, couriers, and haulage providers to answer any queries and handle any complaints.
- Maintaining a strong working relationship with all other Warehouse Operations teams, finance, stock accounting teams and the internal audits.
- Supervise and contribute towards general good housekeeping within the warehouse and vehicles, including reporting any damages to equipment.
- Champions excellent H&S and Warehouse standards and hygiene always, both personally and within the wider warehouse team, reporting any accidents or near misses.
Key Skills:
- Previous experience within a fast-paced warehouse environment and a good understanding of distribution and supply chain.
- Excellent leadership skills with the ability to motivate a diverse team to deliver excellent results.
- Excellent verbal and written communication skills at all levels of the business and with our customers and suppliers.
- Embraces change and holds a relentless desire for continuous improvement and delivery of operational effectiveness.
- Flexibility.
- High standard email ethic.
- Experienced in resource planning and able to work within agreed budgets.
- Strong organizational skills with a high level of attention to detail.
- Ability to work to tight deadlines and within a fast paced and high-pressure environment.
- Experience with a recognized WMS (Manhattan, Infor, SAP) would be desirable.