ACCOUNT MANAGER (TELECOMS)
We are currently recruiting for an Account Manager for our client based in North Wales (Deeside). This is an excellent opportunity to join this busy and expanding team. Our client is a very well-established business in the telecom's industry who have established for more than 20 years.
WHAT YOU WANT TO KNOW:
- Basic salary is £25k plus commission (OTE £35k)
- Additional annual attendance bonus and company bonus.
- Monday to Friday working hours - 9am to 5:30pm
- Hybrid working opportunities after training / probationary period.20 days holiday which increases by 1 day each year (max 30 days), plus bank holidays.
- Employee Assistance Programme.
A SNAPSHOT OF THE ACCOUNT MANAGER'S DAY:
- Account manage an existing database of customers, ensuring all VoIP queries are resolved promptly, and that they are receiving a high level of service.
- Make courtesy calls to existing customer for account reviews.
- Identify opportunities for cross / up selling and make recommendations to the customer, and then refer to the relevant sales team.
- Contact lapsed customers to gather information with the aim of them becoming a live customer again.
- Assist with sales administration as and when needed.
Does this sound like a good fit for you? Please read on for the essential skills our client is hoping you will be able to showcase:
- Previous experience in account management, customer service, or sales, within a B2B environment - essential.
- Experience within telecoms or IT is highly desirable.
- An understanding of VoIP is highly desirable but full training will be given.
- An excellent telephone manner.
- Able to work independently as well as part of a team.
You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you.
Please send your CV and let's discuss the role.
We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role, we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.
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