Key Account Manager - Freight Forwarding (Heathrow Area)
Salary: £35,000 - £46,000 + Commission
Location: Heathrow
Working Hours: 09:00 - 17:00, Monday to Friday (occasional out-of-hours work from home)
Experience Required: 10+ years in UK Freight Forwarding (No sponsorship available)
Are you a seasoned Freight Forwarder with deep expertise in airfreight imports and a passion for delivering high-quality customer service? Join our team as a Key Account Manager and play a vital role in managing time-critical shipments for a diverse portfolio of clients, including perishable goods and ship spares in transit.
Role Overview
You'll predominantly manage airfreight imports, but the role also involves handling road freight imports/exports and courier shipments. Our clients rely on fast, efficient, and accurate service, and you'll ensure their shipments arrive on time, every time.
Responsibilities
- Customs Clearance: Handle airfreight shipments using CDS (operating system: Sequoia).
- Documentation: Process road freight exports/imports, including raising T1 documents.
- Cargo Coordination: Work with handling agents at Heathrow (LHR) to release cargo.
- Logistics Management: Arrange collections from LHR and deliveries nationwide.
- Client Quoting: Provide clients with competitive and accurate quotes.
- Administration: Raise invoices and process supplier invoices for payment.
- Customer Service: Maintain our high standards of quality service.
- Troubleshooting: Resolve any issues that may arise with shipments.
- Attention to Detail: Ensure every step of the process is accurate and efficient.
Skills & Experience Required
- 10+ years' experience within the freight forwarding industry.
- Strong import customs experience, especially with airfreight.
- Familiarity with time-critical shipments (e.g., perishable goods, pharma, ship spares).
- Knowledge of all transport modes: air, road, sea, and courier.
- Experience with UK Freight Forwarding processes (essential).
- A thorough understanding of quality customer service.
- Import/Export customs experience, particularly in raising T1 documents.
What's in it for you?
- Competitive Salary: £35,000 - £46,000 depending on experience.
- Bonus Structure: 10% of your annual salary if the business sales target is met/exceeded.
- Be part of a growing company where your contributions directly impact our success.