Intervl a partnered with a leading electrical distribution business based in Birmingham. They are seeking a proactive and enthusiastic Customer Service Representative to manage incoming enquiries and provide exceptional pricing and logistical support. You'll represent their brand professionally, foster strong customer relationships, and contribute to their sales growth.
Key Responsibilities:
- Manage incoming phone and web sales orders.
- Support sales growth by developing new and existing customer relationships.
- Promote monthly offers and drive increased product sales.
- Process customers orders and quotations.
- Use CRM systems like Salesforce to identify leads and opportunities.
- Provide product training and support to key customers.
- Collaborate with internal teams to ensure smooth order processing and delivery.
- Build relationships with low-spending accounts to boost turnover.
Requirements:
- Proven track record in delivery high service levels and ensuring customer satisfaction.
- Experience in the electrical supplies industry is a plus.
- Strong communication skills, both verbal and written.
- Organized, proactive, and able to work independently.
- Proficient in Microsoft Office and CRM systems.
- Eager to learn and promote our product range.