Property Team Manager
Salary: £27k - £32k DOE + company benefits package
Location: Reigate (office based)
Hours: Mon-Fri 9am - 17.30pm
Do you want to work for a proactive, supportive and professional property organisation that offers great training and the opportunity to develop your career within a friendly and fast paced working environment? If so, I have a great opportunity for an experienced property management professional to lead and support a small team of property co-ordinators from their modern offices based in Reigate.
You will already have a background within property management and be a natural problem solver with the ability to inspire and motivate a small team to manage their workflow and resolve day to day problems.
Responsibilities:
- Coordinating property maintenance on behalf of their clients using the organisations subcontractor network.
- Manage a small team of property co-ordinators, ensuring company SLA's and team targets are met.
- Resolve day to day problems and know when to escalate the problem.
- Ensuring your team are motivated and being trained in accordance with the company training procedures.
- Meetings with clients, gaining their feedback and resolving any problems at the root cause to improve service levels.
- Managing and delegating the workload amongst your team.
- Dealing with escalated complaints.
- Updating and ensuring information is accurately recorded on the CRM system.
- Regularly review workloads to ensure that the team has adequate resources.
The right candidate will have the following skills and experience:
- Great communication and organisation skills.
- Property management background and ideally have managed a small team.
- Ability to problem solve, remain calm under pressure and meet service level agreements.
- Good IT skills, inclusive or Word, Excel and using CRM systems.
- Enjoy coaching, motivating and developing individuals to reach their full potential.
- Build strong business relationships.
- Confident, positive and highly customer focused.
This is a great opportunity to join a well-established and successful organisation that value their employees and offer great training. To be considered for this role please send in your CV ASAP!