Helpline Care Navigator
Milton Keynes, Buckinghamshire (with hybrid working - at least one day per week in the office)
About Us
PSPA is the only UK charity providing support and information to people living with Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD). These rapidly progressing neurological conditions are caused by the premature loss of nerve cells in certain parts of the brain, and like many other chronic conditions, there is currently no cure. However, many of the symptoms can be managed, and our mission is to provide everyone affected with PSP & CBD with information and support to enable them to lead the best possible life they can.
Raising awareness of these conditions amongst health and social care professionals since 1994, we also fund research into diagnosis and treatments, relying almost entirely on voluntary donations.
We are now looking for a Helpline Care Navigator to join our team on a full-time, permanent basis, working 35 hours per week.
The Benefits
- Salary of £28,544 per annum (with an additional £2,500 London Weighting allowance for candidates living in London)
- 28 days' annual leave plus bank holidays
- Pension scheme
- Employee Assistance Programme
- Hybrid working with one day in the office and four days from home (flexible to meet requirements)
This is a wonderful opportunity for a compassionate and empathetic individual with experience delivering helpline and/or information and support services to join our dedicated and impactful organisation.
In this crucial role, you'll be at the forefront of our mission, offering support to those affected by PSP & CBD, directly impacting the lives of individuals and families and helping them navigate the challenges of these conditions and access the care they need.
What's more, with the flexibility of our hybrid working arrangements, you'll have the perfect balance between your professional and personal life.
So, if you're passionate about making a difference and want to be part of an organisation dedicated to improving the lives of those affected by PSP & CBD, apply now and become a vital member of the PSPA team!
The Role
As a Helpline Care Navigator, you will be the primary contact for individuals affected by Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD), providing support and information via phone and email.
Responding to helpline calls and emails, you will maintain clear records of enquiries and make proactive calls to individuals affected by PSP & CBD within your region.
You will also develop and maintain a database of health and social care professionals, deliver awareness and learning sessions and attend outreach events to promote our services.
Additionally, you will:
- Signpost individuals to PSPA Support Groups and external local support services
- Participate in the delivery and planning of information and support events
- Liaise with the fundraising team to connect individuals to fundraising activities
- Ensure the implementation of PSPA policies, procedures and quality standards
About You
To be considered as a Helpline Care Navigator, you will need:
- Experience delivering helpline and/or information and support services
- Experience of, and sensitivity to, communicating with audiences from a range of backgrounds
- The ability to manage difficult questions, emotions and situations in a calm and confident manner
- Excellent listening and interpersonal skills
Please note, this role may include working some unsociable hours, including evenings and weekends.
The closing date for this role is 22nd August 2024.
Other organisations may call this role Helpline Advisor, Helpline Officer, Advice Officer, Guidance Officer, Advice & Guidance Advisor, or Guidance Advisor.
Webrecruit and PSPA are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you're ready to take on an impactful role as a Helpline Care Navigator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.