- Supply Chain Team Leader
- Forecasting and demand planning
- SAP & Excel
Supply Chain Team Leader
Manage the supply for each customer or customer channel, which includes customer forecast, inventory management, order management, distribution and quality service measurement.
Key Accountabilities
- Manage customer forecasting, ensuring the team gathers and utilizes accurate data to predict future supply and demand
- Work with customers to develop effective forecasting models and ensure customer input is fully considered in the planning process
- Hold regular reviews with customers to discuss performance, service issues, and development opportunities
- Oversee consignment stock, ensuring it is accurate and suited to customer needs, including regular site visits to check inventory levels.
- Supervise inventory levels, ensuring stocks are optimized for customer needs without overstocking or understocking
- Oversee the order process from placement to delivery, making sure that the customer's needs are met within set service level agreements (SLAs)
- Ensure smooth and cost-effective delivery processes, coordinating with production plants, warehousing, and transport teams
- Measure and monitor the quality of service, keeping customer satisfaction high and addressing any service issues as they arise
- Identify opportunities to enhance team productivity and performance through process improvements
- Maximize daily operational efficiency by deploying team members strategically
- Establish key performance indicators (KPIs) to measure the team's performance in forecasting, inventory, customer satisfaction, and order fulfillment. Use these KPIs to guide improvements and report performance regularly
- Manage daily team operations, ensuring smooth workflow, task delegation, and performance tracking
- Identify and address any service issues, suggesting corrective actions and communicating these with both internal and external stakeholders.
Key Skills
- Supply Chain / Account Manager
- Previous experience of leading a team
- Forecasting and demand planning
- SAP
- MS Office including Excel