Appointment Advisors
A reputable and leading organisation based in Belfast, are currently seeking Appointment Advisors to join their team.
This is a full-time, Permanent Position.
Working hours: 37.5 hours per week (Monday to Saturday on a rota basis) – with varying shifts Monday to Friday: 9am – 7pm and Saturdays: 9am – 5pm.
With a salary of £23,288 per annum.
Closing date: 4pm Friday 18th October
Job role:
You will be responsible for taking all inbound calls to the company, ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments.
Essential Criteria:
- 6-12 months customer service experience.
- 5 GCSE grades A-C including Maths and English or equivalent.
- Excellent IT skills with the use of Microsoft Office packages.
- Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
- Ability to manage and prioritise a busy workload while working under pressure.
- Ability to work in a fast-paced office environment.
- Ability to work on your own initiative as well as part of a team.
- Good attention to detail with an eye for accuracy.
Main Duties and Responsibilities:
- Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry.
- Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries.
- Following up on enquiries by phone and email.
- Proactively follow the patient Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly.
- Process and book all referrals within appropriate time frames.
- Scheduling of surgical procedures within specific time scales.
- Ensuring that all patient treatment records are accurate and up to date.
- Liaising with colleagues across a variety of teams.