Claims Service Adviser, Glasgow
Are you a Claims Handler with experience in handling UK commercial claims? Are you able to build strong, lasting relationships with clients, and secure them the best possible claims outcomes? If so, we might have the perfect opportunity for you, working on a hybrid basis from our Glasgow office.
Aon is in the business of better decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
About the role
As a Claims Service Adviser, you will be responsible for managing a varied portfolio of claims within an allocation of commercial corporate clients. Yours will be a key role in ensuring all claims progress without delay and to an optimal conclusion. Responsibilities will include:
- Managing a diverse portfolio of claims, with the opportunity to develop in other lines of business.
- Dealing with cases in line with FCA guidelines; relevant pre-action protocols and managing cases within Claims Portal.
- Establishing relevant coverages and handling within delegated authority end-to-end.
- Providing expert advice/advocacy, technical analysis and litigation support to clients to facilitate the settlement of claims.
- Liaising with a variety of stakeholders and establishing and maintaining key client contacts.
- Establishing and maintaining electronic claim files; process claims information and co-ordinate internal claims-related activities.
- Maintaining and reviewing appropriate claims reserves.
- Working in compliance within Aon UK Limited policy guidelines, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interest or reputation of any Group Company.
Skills and experience that will lead to success
- Experience of handling UK Commercial Insurance Claims with an emphasis on commercial or retail property claims.
- Ability to work in a fast-paced environment, displaying flexibility and adaptability yet able to work in a structured manner.
- Strong organisational skills
- Strong interpersonal skills.
- Excellent negotiation skills.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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