About The Delta Group
We are the UK & Ireland's leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers, and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.
We're owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.
We operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative design, POS print, signage, warehousing, underpinned by our proprietary technology platform. Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients' strategic goals.
Role Overview
The Account Director will oversee and strategically grow a portfolio of Health & Beauty clients, driving success through innovative marketing campaigns and POS activations (temporary, permanent, and semi-permanent displays). Leading and supporting an account team, the Account Director will focus on maximizing revenue and profitability for Delta, while delivering exceptional client satisfaction.
Applicants should demonstrate a proactive approach in helping clients meet their business objectives and possess strong experience in client-facing roles, ideally working directly with brands and retailers. Essential skills include expertise in taking clients' briefs and a solid understanding of 3D POS print and production processes. Supporting the Group Account Director, the Account Director will ensure the delivery of high-quality services, manage the team's time and costs effectively, and consistently meet agreed SLAs and KPIs.
We are seeking a passionate and motivated Account Director to join a talented & supportive team, committed to excellence in client service and project execution.
Primary Objectives
- Ownership and delivery of agreed financial targets and operational services
- Timely, insightful and accurate forecast & sales reporting
- Strategically develop key client relationships, including senior stakeholders
- Client retention and development, including cross-selling Delta Group services
- Development and execution of client Account Development Plans (ADPs)
- Leadership, motivation and development of the account team
- Identification and sharing of best practice amongst the account management team
- Managing and delivering projects from initial brief through to final completion, within budget and deadline and to the highest standard
- Taking briefs on key projects and leading small teams to deliver on client requirements
- Delivery of excellent client services
- Building and developing excellent relationships with internal departments
Key responsibilities
- Excellent understanding of the activity within their respective accounts
- Actively driving the growth of your accounts, having visibility of the client's budgets and performance
- Timely and accurate forecasting of revenues in all clients
- Maintain a close overview of all activities being managed by the account team, with a particular focus on the quality of internal briefing and the successful delivery of key campaigns
- Ensure the account team operates to the commercial framework of the clients
- Chairing quarterly & annual reviews including agreed Continuous Improvement Initiatives
- Reporting on the delivering of services with the use of KPI's and SLA's
- Ensure that clients are aware of our capabilities, strengths and have visited key sites
- Management of the personal development of the team members, through appraisals, one-to-one meetings, mentoring, succession planning and coaching
- Be the primary point of escalation for client issues
- Building effective business relationships with clients and third-party agencies
- Maintain good relationships with internal departments including Creative, Structural, Production, Despatch, and Accounts
- Continuously keeping informed of emerging trends and market condition
Knowledge, Skills and Experience
- 10 years+ account management experience, working directly with brands and retailers on creative solutions linked to the printed production of semi-permanent POS
- Inspirational team leader with ability to motivate and get the best out of others
- Excellent interpersonal skills, able to develop positive relationships internally and externally
- Excellent organizational skills with the ability to plan and prioritise work to meet client and business needs
- Commercially astute, understands how to drive revenue and profit
- Excellent understanding of print production process for 3D printed point of sale
- A 'can do' attitude always focused on getting the job done to the highest standards possible
- Ability to work at pace whilst maintaining great attention to detail
- Good IT literacy, including good knowledge of MS Word, PowerPoint, and Excel
- Provide clear directions and objectives in a concise manner
The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.