Are you ready to take your logistics career to the next level? Look no further! At InXpress, we're seeking a Logistics Coordinator who combines foundational knowledge with practical experience. As a pivotal player in our team, you'll ensure the seamless flow of goods and services, optimising deliveries for our customers.
Benefits:
- Hybrid 3 days out of 5 (Once trained)
- Customer Service Bonus
- Monday - Friday
Responsibilities Include:
- Providing first class logistics service to our customers across Aberdeen, Dundee and Fife.
- Management and handling of all support calls and emails, including full investigation, replication.
- Identification of user training issues.
- Training on the use of our internal and external software solutions.
- Considering and planning the most effective route for freight.
- Organising the transportation of freight between intermediate destinations.
- Tracking the movement of freight using our bespoke software.
- Reporting back to clients, keeping them up to date with the progress of goods.
- Deciding on the best way to package stock, taking into account factors such as weather, terrain and type of goods.
- Taking appropriate measures for the movement of delicate goods and advising customers accordingly.
- Checking countries' legal requirements to make sure all the appropriate documentation (e.g insurance and customs forms) are valid and compliant.
- Staying up to date with relevant political activities and legislation that might impact the transportation of freight.
- Organising payments or processes transactions on behalf of the client, such as freight charges.
Essential Skills/Experience:
- A flair for problem solving and troubleshooting.
- Ability to multi-task and prioritise jobs in a constantly changing environment.
- Attention to detail.
- Friendly, enthusiastic and a good team player.
- Excellent interpersonal and communication skills.
- Ability to remain calm when faced with difficult situations.
- Self-motivated and willing to take the initiative.
- Organised, capable and highly efficient to ensure prompt response times.
- Previous experience of Microsoft Office 365 with high proficiency.
Desirable Skills/Experience:
- Knowledge of the shipping / logistics industry.
- Previous experience of helpdesk support or sales in a customer facing environment will also be considered