Several exciting opportunities have arisen for dedicated and experienced HR Advisors to join a well-known and established HR consultancy in the heart of Manchester. This role requires you to work in a team providing legally compliant solutions to clients via telephone/email in all aspects of HR and Employment Law, in order to support the business needs of the individual clients.
What you'll do:
- To ensure that personal knowledge of HR and Employment Law is continually updated.
- To achieve the standards set within the performance framework to support all clients with quality advice in a productive manner within set Service Level Agreements (SLAs) to provide an efficient solution-based advice, through telephone - this will be calling only advice.
- To actively own and lead cases to resolution, building rapport and relationships with clients on each interaction.
- To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
- To signpost clients to pre-prepared documents and letters that are available within the HR software.
- To review, via call advice, client documentation and provide feedback and advise accordingly, taking into consideration their internal terms and conditions on each case.
- Follow internal protocols for managing and escalating cases where applicable to ensure high quality handovers.
- To offer the client options regarding utilisation of other products and services we provided and make such recommendations accordingly.
- To have a high level of knowledge and breadth of employment law and HR matters in order to deal with complex and end to end cases.
- To support other Consultants coming into the business as requested.
- To deliver training to colleagues and clients as required.
- To undertake Welcome Calls with new clients and discuss with them the software, our services and products.
- To carry out other tasks that are deemed necessary by the Management Team.
What you bring:
- Proven experience in Human Resources or related field
- Strong knowledge of HR practices and Employment Law
- Excellent communication skills, both written and verbal
- CIPD Lv.5 and above is desired, although CIPD Lv.3 and experience will be considered. Study support to further progress your HR career is offered upon completion of the probation period.
- Ability to build strong relationships with clients.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Ability to work effectively as part of a team.
Hours:
- 37.5 - 42.5 hours, Monday to Sunday- salary ranges from how many hours you do.
- Department is 24/7, so there is set night staff who work overnight but for their day staff, the shifts could vary between 6am to 8pm, working Monday to Friday and 1 weekend every 3 weeks, (i.e. work either a Saturday or Sunday but with a NWD in the week so it's still 5 days per week).
What sets this company apart:
- Leading provider of HR and Employment Law advice
- Renowned for delivering exceptional service to a diverse range of clients
- Supportive and inclusive work environment
- Every team member is valued for their contribution
- Strong focus on professional development
- Ample opportunities for employees to grow and develop skills
- Excellent opportunity to join a company that values its employees
- Rewarding and challenging work environment
What's next:
Ready to take the next step in your HR career? Don't miss out on this exciting opportunity!
Apply today by clicking on the link. We look forward to receiving your application!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates