Job Title: Service Support Supervisor
Summary
We are looking for a Service Support Supervisor to manage and oversee all service aspects, ensuring strict adherence to company policies and procedures. This is a permanent position, with a starting salary of £34,000, rising to £37,000 upon completion of the probationary period.
Job Description
Responsibilities:
- Safety & Compliance: Ensure all assigned sites, staff, and vehicles operate safely, efficiently, and in compliance with Company/Group policies.
- Inductions & Training: Deliver staff inductions for new hires.
- HR Functions: Perform HR functions as needed by the business, including investigations into workmanship, quality, accidents, and incidents.
- Site Efficiency: Ensure your presence on-site adds value by saving costs, improving efficiencies, or ensuring compliance with Health & Safety legislation or policy.
- Audits: Conduct audits at each allocated location/mobile resource according to Group Operations arrangements, ensuring compliance with all Safe Systems of work. Audits must be carried out on the Service Management system.
- Flexibility: Stay flexible and focused; site/staff responsibilities may change, and additional tasks within Group locations may be required at the discretion of your line manager or senior managers.
- Time Management: Efficiently manage your time according to business directives and report any workload issues to your Line Manager.
- Customer Relations: Support building relationships and communication with customers, including attending JMR/Group H&S Audits/General meetings if relevant.
- Partnership with Supervisors: Collaborate closely with site and mobile supervisors to ensure effective operations and compliance.
- General Duties: Complete any other reasonable tasks within the purpose and spirit of the role.
- Policy Compliance: Adhere to Company Policies and Group Management Systems.
Essential Requirements:
- Full car driving licence.
- Proficient IT skills.
- Good timekeeping and communication skills.
- Flexibility in working hours.
- Willingness to stay away from home when required.
- Ability to quickly solve problems and react to unforeseen issues in the field.
- Ability to mentor staff with an approachable and ethical attitude.
If you are a proactive and dedicated professional looking to make a significant impact within our organisation, we invite you to apply for this exciting opportunity.
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