As an FCA Compliance Manager it is your responsibility to effectively and professionally help ensure FCA compliance across the Parkdean Resorts Group.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK's largest holiday park organisation, we can offer:
- Up to 50% off holidays with us
- 30% off park activities, food & drink
- 25% off holidays for friends & family
- Clear career pathways for those looking to progress
We want to be a force for good for our parks, people, and planet. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy.
What you will be doing...
- Ensure the "treating customers fairly" principle and the "consumer duty" are fully integrated within the Parkdean Resorts sales processes and that a culture of compliance is maintained.
- Ensure training for in scope employees meets business and external regulatory requirements and is delivered in an effective manner. In addition, ensure proper reporting on all training to monitor compliance.
- Effectively manage regulated complaints and ensure suitable reporting and analysis of such complaints is maintained.
- Responsibility for reviewing and updating policies and procedures to ensure they meet regulatory requirements and are fit for purpose.
- Responsible for establishing and maintaining suitable reporting on FCA compliance to ensure continued compliance with, amongst other things, the "consumer duty".
- Provide advice and support across the business in relation to FCA compliance, including in relation to financial promotions, sales incentives, vulnerability and representative examples.
- Liaising with external suppliers, including lenders, to ensure the group is meeting its obligations in relation to individual relationships as well as wider FCA regulations.
- Integrate with the Holiday Home Sales team and respond to general FCA compliance enquiries from the business to ensure smooth running of operations.
- Maintain an "in-scope" register of employees and advise the HR team on what "fit and proper" checks need to be completed in relation to employment.
- Keep accurate records in relation to FCA compliance and ensure that all tasks are delivered accurately and on time. This includes ensuring regulatory filings are completed on time.
- Support the Head of Legal in conducting investigations on any complex legal or regulatory activities that may take place.
- Keep knowledge of regulatory issues up to date and use this knowledge to see if there are impacts that need to be addressed. Proactively identify areas for improvement.
- Be an FCA compliance advocate and raise awareness with the sales teams.
- It is your responsibility to report any weakness or breach that you identify within the Company's information systems or services (even if only suspected).?
- You have a duty to take care of your own health and safety and that of your colleagues, guests, and visitors.??
- Safeguarding is everyone's responsibility, and you have a duty of care for your own health and safety and that of your colleagues, guests, and visitors. You must report any concerns and co-operate with management to enable it to comply with its health and safety and safeguarding accountabilities.?
Some of the skills and experience we are looking for:
Essential
- Have experience and interest in FCA compliance.
- Excellent verbal and written communication skills.
- Excellent time management and organisational skills.
- Ability to prioritise effectively and organise own workload and using own initiative where appropriate.
- Discretion to handle sensitive information ensuring that it is handled appropriately.
- Excellent ICT skills with good working knowledge of Word, Excel, PowerPoint and Outlook.
Desirable
- Good working knowledge of FCA regulation.
- FCA compliance related qualification.
Whatever you do, please don't filter yourself out! We are often flexible when considering an applicant's skills and experience for a role. So, don't be put off if you don't tick all the boxes.
Are we the right fit for you?
At Parkdean Resorts we don't leave unforgettable moments to chance.
We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We're the people people, Parkdean people - we're family, ensuring holiday happy is never far away.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the team at
PandoLogic. Keywords: Compliance Manager, Location: Newcastle Upon Tyne, ENG - NE12 8ET