We are currently seeking an experienced Salesforce Administrator, to be responsible for the management and enhancement of our Salesforce platform. You will work closely across the wider Banham Group to ensure that Salesforce meets the organisation's needs and to support ongoing development and implementation of Salesforce applications. The ideal candidate should have in-depth knowledge of Salesforce Service Cloud, Sales Cloud, CPQ (Configure, Price, Quote) and Field Services Lightening.
You will also be responsible for Banham's case management solution (Zendesk, until this is migrated to Salesforce) and a quote follow up solution (Outreach).
Who are we?
Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.
What can you bring to Banham?
You will be a certified Salesforce Administrator and have experience working in a similar role thus enabling you to:
- Administer and manage the Salesforce platform, including user setup, profiles, roles, customization of objects, fields, record types, page layouts, and validation rules.
- Develop and maintain custom reports, dashboards, and workflows.
- Ensure data integrity and quality by performing regular data audits, duplicate record management, and system maintenance.
- Provide day-to-day support and training for Salesforce users to enhance their ability to utilize the system effectively.
- Work with stakeholders to define and implement business requirements, processes, and workflows in Salesforce.
- Create detailed user stories to capture specific business needs and ensure clear
communication of requirements.
- Collaborate with IT and other departments to integrate Salesforce with other business systems.
- Manage Salesforce releases and ensure compatibility with third-party applications and custom code.
- Troubleshoot and resolve issues related to Salesforce applications.
- Work with a third-party support partner, managing and liaising with them to ensure timely resolution of issues and implementation of enhancements.
- Stay updated with Salesforce best practices, new features, and capabilities
- Administer, configure, and manage the Zendesk and Outreach platforms
Professional Requirements:
- Salesforce Administrator Certification is required; additional Salesforce certifications (e.g.,Advanced Administrator, Service Cloud Consultant, Sales Cloud Consultant, CPQ Specialist) are highly preferred.
- Minimum of 3-5 years of experience as a Salesforce Administrator.
- Strong understanding of Salesforce Service Cloud, Sales Cloud, CPQ and Field Service Lightening.
- Proficiency in Salesforce administration, including user setup, roles, security, profiles, workflow rules, custom objects, and reporting.
- Experience with Salesforce integrations and data migration.
- Excellent analytical, problem-solving, and organizational skills.
- Strong communication and interpersonal skills, with the ability to work effectively with various stakeholders.
- Experience managing relationships with third-party support partners
What will you get in return?
You will be entitled to a competitive salary and a great range of benefits including:
- An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
- Hybrid working (3 days working from the office, 2 days working from home)
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Subsidised Private Medical Cover after 12 months of service
- Auto-enrolment into our pension scheme
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Tech scheme (each up to the value of £2K)
- Training and development opportunities (including day releases for studies)
- Company equipment tailored to your role (laptop, mobile, additional screens, company van)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
- Enhanced Sick Pay for absence related to COVID-19
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.