We are brave, we are ambitious, we are honest, and we are Citizen!
Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas.
An exciting opportunity has arisen for a Safer Neighbourhoods Officers in Coventry. This is a challenging yet rewarding role, where you can make a difference to communities and customers lives.
£33,683 per year (Pay Award Pending)
Reporting to Neighbourhood Team Leader, you are required to work as part of the Neighbourhoods team to deliver a quality service to create community safety and safer neighbourhoods. This role involves:
- Progressing individual Anti-Social Behaviour cases, taking appropriate enforcement action, working closely with appropriate staff to obtain a successful outcome.
- Exercising tenancy conditions including legal remedies, in cases of serious and or/persistent nuisance or anti-social behaviour; developing specialist knowledge as appropriate
- Liaising with Solicitors to obtain appropriate advice to progress Court applications and attend hearings where necessary.
- Working closely with the Neighbourhood Services team and the Concierge team to determine the allocation and deployment of CCTV equipment, mobile telephones and other measures providing support to tenants, including support referrals where appropriate.
As Safer Neighbourhood Officer, we need you to have:
- Basic understanding of the legal framework within which anti-social behaviour can be dealt with
- Experience of working with customers, internally and externally and partner agencies to support the delivery of the business.
- Ability to develop successful professional relationships with partners to achieve positive outcomes.
- Ability to carry out interviews to discuss sensitive tenancy management issues, anti-social behaviour, neighbourhood disputes and provision of appropriate advice or guidance where necessary.
- Excellent I.T Skills
- Current driving licence and access to a car
We would be excited if you have:
- Experience working with a Social Housing Provider or similar customer facing role.
- Ability to be innovative and look for ways to improve customer experience.
We will be an employer of choice and invest in our people
To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.
We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.
Competitive terms and conditions
- Annual leave starts at 25 days per year plus bank holidays and increases with length of service
- Annual leave purchase scheme - option to buy up to an additional 5 days per year
- Enhanced family leave (maternity, paternity and adoption)
- Organisational Sick Pay
- Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match
- Life cover of three times your annual salary if you join the pension scheme
Health and Wellbeing
- We provide IT and Home Office equipment to support hybrid working
- Occupational Health
- EAP - a 24/7 telephone counselling service providing free, confidential advice.
- Cashback scheme - cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
- Access to Citizen's Wellbeing initiatives and Wellbeing platform
Learning and Development
- Extensive learning and development opportunities.
- Opportunity to study for a professional qualification
- Opportunity to join the Staff Consultative Forum and EDI Forum
Find out more about our benefits here: Citizen | Benefits (citizenhousing.org.uk)
We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect. As part of our recruitment process, we carry out robust safeguarding checks.
This post is subject to a BasicDBS check (Disclosure and Barring Service).
Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk
Closing date: 13th September 2024
Interview date: 23rd & 24th September 2024