I am working with a well established client based in Brentwood, looking to grow their customer service team.
As an Customer Service Agent, you will be providing exceptional customer service to clients. The ideal candidate will have excellent communication skills and attendation to detail.
Key Responsibilities:
- Receive inbound calls from social housing clients seeking to book appointments for various housing-related services.
- Provide professional and empathetic customer service while actively listening to client inquiries and concerns.
- Use a computerised system to accurately record and update client information, appointment details, and relevant notes.
- Assess client needs and determine the appropriate appointment type and availability.
- Provide accurate information to clients regarding appointment dates, times, locations, and any required documentation or preparation.
- Assist clients in rescheduling or cancelling appointments as necessary.
- Collaborate with internal departments and external stakeholders to facilitate the smooth coordination and execution of appointments.
- Follow-up with clients to confirm appointments
Experience & Skills.
- 1 year customer service experience
- Call Centre experience would be a bonus
- Strong communication skills, both verbal and written
- Active listening skills to understand client needs and provide appropriate solutions.
- Excellent organisational skills and attention to detail
- Empathy and patience to address client concerns and provide support in a compassionate manner.
- Problem-solving skills to handle challenging situations and find appropriate resolutions.
- Due to location you must be able to drive