Domestic Assistant
Norfolk & Norwich University Hospital
Full time – 35 hours per week
Monday – Friday 0730 – 1430 hours
Salary - £11.45 per hour, plus Serco benefits.
Main Purpose:
The post holder will work as an integral part of the ward domestic team ensuring high quality service is provided to the patients. They will be responsible for their cooperation during the patient meal and beverage services in accordance with the Ward Timing Schedule.
The post holder will contribute and organise the maintenance of a hygienic and clean environment for patients, staff and visitors to ensure the highest standards are met at all times.
Main Accountabilities:
- Present a domestic cleaning service to patients and staff within the Trust as defined in Service Level Specifications and Standard Operating Procedures.
- Clean to a hygienic standard following work procedures that incorporate all quality standards laid down by the client or Serco and Environment Audits.
- Clean floors, work surfaces, furnishings, and related equipment manually and by use of machines, understanding and adhering to work schedules and Standard Operating Procedures.
- Empty, dispose and replace clinical and domestic waste as directed and ensure that waste is disposed of correctly.
- Ensure that all equipment and materials required to perform all cleaning tasks are maintained in a hygienic and safe condition and any deviation in store levels or suitability of equipment is reported to the Team Leader for action.
- Ensure that high personal hygiene and infection control standards are maintained in relation to personal tasks.
- Ensure that all work is carried out in line with Health and Safety, Quality and Serco and Trust policies and procedures.
- Participate as a full member of the team, e.g., supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team.
- Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.
What you will need for the role:
- General cleaning, operating machinery, lifting water filled buckets.
- Basic skills training, including accreditation by British Institute of Cleaning Science.
- Full knowledge of Serco and Trust working practices and procedures and Health and Safety requirements.
- Good communication skills, e.g, communicating with colleagues and supervisors, Trust staff and patients where necessary.
- Good customer care skills, e.g, for communicating with Trust staff and patients.
- Completing of mandatory training, e.g, manual handling/risk assessment/fire safety training.
- Must be flexible and adaptable.
What we offer
- Salary:
Competitive salaries with annual reviews.
- Pension:
Up to 6% contributory pension scheme.
- Holidays:
25 days' annual leave plus bank holidays.
- Training and development:
We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing:
24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts:
Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme:
Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks:
Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity:
Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact .
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.