Customer Service Representative
Location: Manchester (Hybrid Option Available Post-Probation)
Salary: £27,000 per annum
Are you a customer service professional looking for an exciting role in one of the UK's top finance companies? Do you excel in a dynamic, social environment where your contributions are celebrated? If so, we want you to join our team!
About Us
We are one of the UK's leading finance companies, renowned for our innovative solutions and exceptional customer service. We pride ourselves on our vibrant company culture, which includes big summer BBQ events, Christmas socials, and a supportive team environment.
What We Offer
Competitive Salary: £27,000 per annum.
Work-Life Balance: Monday to Friday, no weekends.
Hybrid Working: Opportunity to work from home after the successful completion of the probation period.
Social Events: Participate in exciting company events, including summer BBQ and Christmas parties.
Career Growth: Opportunities for professional development and career progression within the company.
Responsibilities
Main Point of Contact: Serve as the primary point of contact for all customers using our services, providing exceptional support and assistance.
Customer Queries: Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
Problem Resolution: Resolve customer issues efficiently, escalating complex cases to the relevant departments when necessary.
Customer Satisfaction: Strive to exceed customer expectations, contributing to high levels of customer satisfaction and loyalty.
Account Management: Manage customer accounts, updating information and ensuring all records are accurate and up-to-date.
Feedback and Improvement: Gather customer feedback and work with the team to implement improvements to our service.
Requirements
Experience: Proven experience in a customer service role, preferably within the finance industry.
Communication Skills: Excellent verbal and written communication skills, with a friendly and professional demeanour.
Problem-Solving: Strong problem-solving skills with a proactive approach to resolving customer issues.
Organisational Skills: Exceptional organisational skills with the ability to multitask and manage time effectively.
Team Player: Ability to work collaboratively within a team, as well as independently.
Tech-Savvy: Comfortable using customer service software and CRM systems.
How to Apply
If you are passionate about customer service and excited to join a dynamic and social company, we would love to hear from you!
Join Us
Join our team and be a part of a company where your skills are valued, your career can grow, and your work is celebrated. Apply now and embark on an exciting and rewarding career as a Customer Service Representative with one of the UK's top finance companies!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.