We are currently recruiting for a Victim Care Officer to work for Devon and Cornwall Constabulary at their offices in Hawkins House in Exeter.
This is a temporary role ongoing role.
This role will be working 37 hours a week Shift pattern covering 7 days a week, 3 weekly rota. Shifts either 08.00 - 16.00 or 12.00 - 20.00
Job Purpose: To be a primary point of contact for victims of crime working closely with other functions and partner agencies to ensure the right support options, guidance and information is provided. To provide a quality service for victims to meet their individual needs and help them cope and recover from the impact of crime
Principal Responsibility
- Thoroughly review all information on Crime systems (including risk assessments) to inform and tailor support to meet individual needs.
- Detailed assessment and understanding of victim needs in order to provide specific advice, guidance, signposting and referral information as appropriate to the individual,
- Provide verbal minor procedural updates in line with Victim Code of Practice and agreed information sharing guidelines.
- Manage varied and complex workloads, with cases at various stages,
- Understand and apply the rights within the Victims Code of Practice. Working Practices and Force Policy as applicable to contribute to compliance.
- Maintain accurate records ensuring timely updates to any case management system and to any other systems in accordance with the relevant legislation, force policy and good practice. To include accurate recording of any unseen crime and or intelligence.
- Build, maintain and continue to develop relationships with external partners such as Victim Services on the Network in support of effective service provision and understanding local practices.
- Undertake necessary training and CPD to develop skills, knowledge and understanding of the Criminal Justice System.
- Engage with members of the public through a variety of communication methods.
- Dealing with callers in emotional distress, assessing risk and using the National Decision Model (NDM) to respond appropriately. This can include engaging with CRC to request a police resource is dispatched.
- Understand the provisions of statutory services (for example mental health, social services, early help) to provide appropriate advice to victims.
- Provide specialist advice and guidance to colleagues, including training inputs to teams and promotional activity at public events.
In addition, there are some functions that are intrinsic to this role. An employer's duty of care and current legislation allows the Force to establish if a potential applicant could carry them out, either with or without reasonable adjustments. These functions are:
- Lone Working
- Working with Disturbing Evidence of Disturbing Circumstances
- Working with Vulnerable People
- Working in Environment with potential for Conflict, Violence (Verbal/Physical) etc.
ESSENTIAL CRITERIA
- Experience of dealing with a wide range of people from a cross section of the community, in varying circumstances.
- Ability to communicate sensitively and effectively both verbally and in writing with a wide range of people, particularly the vulnerable or distressed.
- Experience of working collaboratively with other agencies (such as statutory, voluntary and community).
- Proven ability to plan and prioritise a challenging workload.
- Knowledge and understanding of the Criminal Justice System and Courts processes to be able to comply with Victims Code of Practice.
- IT skills with the ability to use Microsoft packages including Word, Excel etc. and ability adapt to new Force systems and upgrades as they are introduced.
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