- Manage and deal with any incoming customer calls/emails
- Investigate & action any customer requests / complaints
- Order tracking and following up on all POD's and account deliveries
Sales Administrator
Doncaster
£25k
My client is an extremely well-established and one of the UK's largest pharmaceutical wholesalers & distribution business, and we are proud to support in their search for an Aftersales Administrator to support across their complex distribution operation out of their site close to Doncaster.
You will be playing a supportive but key role in tandem with the warehouse operations teams ensuring that all administration, order processing and label printing tasks are completed accurately in this fast-paced delivery operation. This role offers significant opportunities to progress and learn other areas of the business and for people to progress due to their growth.
Monday – Friday
8 - 4:30
Key Responsibilities:
- Managing accurate relabelling service for all outgoing stock.
- Manage and deal with any incoming customer calls/emails and manage the email ordering systems.
- Investigate & action any customer requests / complaints.
- Following up on all enquiries via calls and emails.
- Order tracking and following up on all POD's and account deliveries.
- Administer systems for anomalies, labelling, stock tracking etc.
- General admin duties including filing photocopying, scanning and typing.
- Generate invoices & credits.
- Updating weekly and monthly spreadsheets.
- Deal with and liaise with other depots.
- Ensure any complaint logged and dealt with by the appropriate person.
- Dealing with incoming and outgoing post.
Key Skills:
- Experience working in a customer service led & administrative role.
- Ability to be organised to prioritise workload
- Excellent communication skills and attention to detail is key.
- Strong interpersonal skills, able to organise, administer, plan and prioritise effectively
- Ability to work under pressure and be flexible in their approach
This is a fantastic opportunity to join a very well-established but continually growing business in a key role as part of their growth which will also bring additional opportunities for the right person.