ENROLMENT ASSOCIATE
An exciting opportunity to enter the Higher Education space as a Enrolment Associate in a temporary to permanent capacity!
ENROLMENT ASSOCIATE ROLE:
- Inputting data for course enrolments and bookings, including processing payments for customers
- Reconciling card, cash, cheque, and voucher payment records against fees taken
- Providing an effective and efficient, customer-centred information and booking service to customers, staff, and visitors through multiple channels, primarily via telephone, but also in-person, email, text, post, and web chat
- Advocating for the business by liaising with customers to discuss their course needs, providing course advice, and identifying suitable courses for booking
- Taking ownership of customer issues, handling complaints sympathetically and proactively, troubleshooting or relaying them to relevant departments for seamless resolution
- Processing course enrolments and bookings, ensuring funding requirements are met and substantiated with evidence
- Assessing, processing, and recording transfer and refund requests
- Liaising with departments to investigate problematic requests and forwarding recommendations for out-of-policy requests to Heads of Department
ENROLMENT ASSOCIATE ESSENTIALS:
- Minimum 12 months in a customer service role
- The ability to interact and engage with people face to face
- Experience working in an office
If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted.
For information on how we process personal information please refer to our website:
How We Use Your Personal Information
.
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.