Temporary Technical End-to-End Complaints
Location:
Stafford, United Kingdom (on-site with flex)
Duration:
Resolver Location2 months (with possibility of extension)#
About the Role:
We are seeking a skilled and customer-focused Complaints Resolver to join our team on a temporary basis. As a Technical End-to-End Complaints Resolver, you will play a crucial role in addressing customer complaints related to technical issues. This is an excellent opportunity for someone who enjoys problem-solving and has experience of handling end-to-end complaints.
Responsibilities:
- Investigate and resolve technical complaints from customers promptly and efficiently.
- Collaborate with relevant teams to identify root causes and implement corrective actions.
- Ensure timely communication with customers, keeping them informed throughout the resolution process.
- Maintain accurate records of complaints and resolutions.
- Provide exceptional customer service and maintain a positive attitude.
Requirements:
- Previous experience in complaint resolution, preferably in a technical or customer service role.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Familiarity with technical terminology and troubleshooting processes.
- Ability to work independently and meet deadlines.
Qualifications:
- Minimum of 1 year of experience in a similar role.
- Relevant qualifications in customer service or related field are preferred.
How to Apply:
Interested candidates should submit their CV
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