We have a brand new, fabulous opportunity for a detail oriented, travel industry professional to join a luxury, experiential travel brand as they grow their team.
Joining our client as a Reservations & Pre-Travel Services Executive, the successful will be responsible for managing and coordinating reservations for clients, ensuring a seamless and efficient booking process.
This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks simultaneously. You'll be the first point of contact for clients, providing them with information about availability, rates, and services, in addition to processing reservations, handling cancellations and modifications, and resolving any issues that may arise.
If you aspire to work within a luxury travel role and have commitment to providing exceptional service, this could be the perfect role for you!
The role operates Mon - Fri and is based in our client's beautiful office based near Altrincham.
On offer is a starting salary circa £25k DOE (flexible) plus benefits and opportunities to travel with the role, so if this role is of interest to you, please press the apply online button now!
Role of Luxury Reservations & Pre-Travel Services Executive:
- Work with the Reservations Manager to support and perform the Reservations job function for operators/agents & direct passengers
- Daily inbox management - responding to customer enquiries directly and co-ordinating responses required from other team members.
- Groups Management - loading initial group contracts, rooming lists and maintaining records (i.e. deposit due dates, identifying group variations)
- Issuing booking sales reports on a daily basis
- Work with Reservations Manager to support the company's visa processing
- Work with the Reservations Manager in the fulfilment of all tour documentation (pre and post travel) for the guests
- House management of the Reservations system - undertake the responsibility of tour loading and inventory management
- Promotions - Creating and editing reservation promotions and special offers
Skills required for the role:
- Previous experience gained within the travel sector - sales/reservations/customer service
- Excellent communicator via phone, e-mail and face to face
- Proactive and able to take initiative
- Approachable and able to build effective relationships
- A strong understanding of GDPR
- Flexible team player
- Good Word / Excel / Powerpoint / Outlook skills
If you're interested in learning more about this Luxury Reservations & Pre-Travel Services Executive role, please press the apply online button now!
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