The role of Warehouse Assistant Manager (2IC) in Harvey Norman is to work with management and staff, with the aim of providing the best possible service to our customers and stores. A successful Warehouse Assistant Manager has excellent product knowledge, provides outstanding customer service, helps create a great experience for the customer, and is above all else enthusiastic in helping the team perform to the highest standards. This role is crucial for making Harvey Norman a great place to shop.
YOUR JOB - your tasks will include:
- Provide leadership, direction and training to warehouse staff and ensure they have a full understanding of company policies, security and operational procedures.
- Responsible for operating and maintaining a clean and tidy warehouse while keeping a safe and secure working environment.
- Provide the highest level of standards of customer service and act in a professional manner at all times.
- Ensure all deliveries are checked so that no substandard or incorrect goods are delivered to customers.
- Ensure that Goods Receiving and Dispatching procedures are followed at all times.
- Protect and secure Harvey Norman stock.
- Understand your department's action plans and support the goals and targets set out by your manager.
- Ensure company standards of performance are followed at all times.
- Ensure all Health & Safety policies are adhered to in the warehouse.
- Other duties as required to fulfil the Assistant Manager role.
YOUR PROFILE - your knowledge, skills and experience include:
- Experience & Qualifications -
o Leaving cert or equivalent is required.
o Experience working in a customer focused, fast pace, multidimensional industry.
o Preferably have 1-3 year's warehousing, construction or retailing industry experience.
o Forklift and Picker certification advantageous
o Knowledge of Microsoft Applications, word, outlook, excel.
- Customer Oriented
- Strong Communicator/Good Listener
- Numerical & Logical Ability
- Hardworking, conscientious, & Self Motivated
- Adaptable to Change & Flexibility
- Team & Collaborative Working
- Attention to Detail / Organised
- Honest & Ethical
BENEFITS
- 28 days annual leave (pro rata) plus the opportunity to buy annual leave.
- Ongoing training and development opportunities.
- Generous staff discounts.
- Birthday Day off (1 year service applies).
- Long service award.
WHY PEOPLE JOIN US:
- We're Dynamic and growing!
- Fun, high energy work environment.
- Culture of developing and promoting from within the company.
- Our entrepreneurial spirit.
Additional Information:
This is a permanent contract subject to a six-month probationary period. We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.
Please note that this role will require a significant amount of manual handling.