An experienced and driven Billing Manager is needed to join the operations team at this award-winning Print Management, Telecoms and IT Solutions provider based in Newark on a full-time basis.
The Billing Manager will oversee the contract billing team and be responsible for all service contract billing, contract and customer systems, processes, and data, as well as Revenue/Profitability reporting to the SMT and regions.
This role offers an exciting opportunity to join a dynamic SME business with coverage across the UK, you will oversee and manage a very capable team, and with the right hands-on approach to the role, data management and system improvements impact the wider business.
This is an excellent opportunity to progress your career with a well-established company!
About the Company
The company was established in 2013 and is focused on delivering quality end-user business services, supporting the diverse needs of the modern workplace. Their three core offerings are IT Services, Hosted Telephony and Managed Print Services. They have regional offices across North, South, East Anglia, Midlands, and London.
They bring the best IT Support to their customers, backed by their expertise, integrity, and proven after-sales service.
They fully understand the needs and requirements of a wide range of business verticals, including small to medium enterprises, corporate businesses, Councils, Education and Healthcare.
Key Responsibilities:
- Manage 2 Direct Reports who are responsible for meter reading collections and Invoicing
- Own RPI Price Increases end-to-end
- Liaise with Credit Control and Customers where required to aid in cashflow management
- Take the lead on process improvement projects and new system implementations
- Identify ways to motivate, train and develop the members of the team
- Analyse and Report Revenue and profitability of contract revenue to the SMT and Regional teams
- Manage the production, transmission and upload of electronic invoicing requirements for all clients
- Ensure the ERP System holds accurate customer and contract data that supports accurate reporting, analysis and transmission of accurate data into the company's supplementary systems (CRM and Reporting tools)
- Onboard new customers and contracts, administer, track and renew existing contracts
- Oversee and maintain accurate records of all company-supplied assets
- Ensure the Contract Billing team continue to deliver excellent service to all internal and external customers
- Collaborate effectively across the wider business to ensure department objectives are met
Required Skills:
- Experience as a Billing manager would be ideal but not necessary if there is relevant hands-on experience overseeing a small team, contract management and invoicing with transferable skills
- Strong administrative and organisational background with a proven ability to manage complex data and systems
- High level of proficiency in Microsoft Office (Word, Excel, etc.) and relevant contract/asset management software
- Exceptional customer service skills with a customer-first mindset
- Ability to work independently, manage multiple priorities, and meet deadlines
- Strong problem-solving abilities with a proactive and flexible approach
- A desire for continuous improvement and professional growth
Benefits:
Pension Scheme, Employee Discount & Reward Programme, Free Parking, Free Flu Vaccination, Free Eye Test.
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Candidates with previous experience or job titles, including; Accounts Receivable Manager, Revenue Cycle Manager, Billing Supervisor, Finance Manager, Invoicing Manager, Billing and Collections Manager, Payment Processing Manager, and Credit and Billing Manager may also be considered for this role.
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