Dial a Ride Driver Attendant
- Salary: £29,459 - £35,935 (dependent on shift pattern, grade, and length of service)
- Location: London (specific depots in East, North, West, and South London)
- Job Type: Full-time, Permanent
We are looking for enthusiastic and motivated individuals to join TFL's Dial a Ride team as Driver Attendants. This vital service provides a lifeline for many vulnerable people in London, helping disabled and older passengers who cannot use mainstream transport. As a Dial a Ride Driver Attendant, you will be responsible for transporting passengers safely and courteously, using accessible vehicles equipped with necessary safety features.
Day to Day of the role:
- Drive to safe and professional standards, adhering to the Highway Code and traffic regulations.
- Assist passengers with mobility needs, including securing wheelchairs and providing door-to-door assistance.
- Conduct vehicle checks, report defects, and perform basic maintenance tasks.
- Follow schedules and maintain accurate journey records.
- Liaise with the Depot Duty Manager and Management Control Centre in case of incidents.
- Carry out dynamic risk assessments considering passengers, location, and weather conditions.
Required Skills & Qualifications:
- Hold a D1 driving licence or be happy to undergo the relevant driving course to secure the D1 licence. **TFL will pay for this accordingly.
- Effective communication skills with good command of English, both oral and written.
- Basic numeric and reading skills for planning journeys and understanding worksheets (desirable).
- Good problem-solving and decision-making skills (desirable).
- Ability to work effectively in a team (essential).
- Experience in delivering excellent customer service (essential).
- Experience of driving minibus-sized vehicles or similar (desirable).
- Good understanding of health & safety and manual handling procedures (essential).
Benefits:
- 25 days annual leave, rising to 30, exclusive of statutory holidays.
- Free travel for you and a nominee on the TfL network (subject to rules).
- 75% discount on National Rail Season Ticket and interest-free loan.
- Tax-efficient cycle-to-work programme.
- Retail, health, leisure, and travel offers.
- Discounted Eurostar travel.
To apply for the Dial a Ride Driver Attendant position, please apply and we will be touch. Please also ensure you meet the pre-screening criteria and are prepared to undergo an Enhanced DBS Disclosure, full medical examination, work-based fitness assessment, drug & alcohol testing, and relevant training.
The application process includes an online application form, situational judgement test, cognitive ability test, and an assessment centre involving a customer interactive role play exercise and competency-based interview.