Customer Service Administrator
St Albans
£25,000 - £27,000 Depending on Experience + Bonus
Job Description:
The role of Customer Service Administrator involves efficiently managing all customer complaints in a timely manner. Reporting to the Customer Service Team Leader, you will play a crucial part in addressing customer concerns and maintaining high levels of satisfaction. Additionally, you may be involved in various administrative tasks to support office operations.
Key Responsibilities:
- Promptly answer incoming calls and direct them appropriately.
- Respond to customer inquiries in a timely and courteous manner.
- Handle and resolve customer complaints while maintaining accurate records in the CRM system.
- Log all customer interactions and ensure proper documentation.
- Collaborate with Area and Regional Managers to address and resolve complaints effectively.
- Escalate unresolved issues to the relevant teams for further action.
- Monitor and provide feedback on the efficiency of customer service processes.
- Ensure compliance with established procedures.
- Maintain CRM database and attach relevant correspondence.
Additional Duties:
- Welcome and assist guests, offering refreshments as needed.
- Manage meeting room bookings and ensure rooms are clean and stocked.
- Provide support to other Company Administrators during busy periods or when covering for annual leave.
Benefits:
- 22 days holiday plus bank holidays, increasing with length of service.
- Company pension
- Life insurance (x4 base salary)
- Private medical insurance
- Company events
- Free parking
This role requires strong communication skills, attention to detail, and the ability to multitask effectively. If you're passionate about delivering exceptional customer service and thrive in a dynamic environment, we encourage you to apply.