The Support Analyst - FIX Protocol Specialist role involves maintaining and running multiple exchange platforms, providing first-line support, and ensuring the smooth operation of trading systems. The position requires a mix of technical troubleshooting, client communication, and collaboration with other departments.
Client Details
The client is a cutting-edge financial services and technology company operating in the UK and EU, known for its innovative approach to trading, including subscription pricing models and advanced exchange infrastructure. The firm is a challenger in the financial markets, offering both primary listings and secondary trading of equities, as well as licensing proprietary technology globally.
Description
- Day-to-day maintenance and operation of exchange platforms.
- First-line support, including handling phone calls and help desk queries, and escalating issues when necessary.
- Troubleshooting, issue diagnosis, and internal escalation.
- Managing security reference data for all platforms.
- Collaborating with departments such as Compliance, Infrastructure, and Sales to monitor live operations.
- Raising and deploying changes to support platform operations and compiling reports on any outages.
Profile
The successful candidate will have experience as a Support Analyst - FIX Protocol Specialist or a similar role. They will have in-depth experience of FIX Protocol, skills in SQL and exposure to UK and EU equity markets including understanding of trade lifecycle.
Job Offer
The opportunity to become a Support Analyst - FIX Protocol Specialist and work 3 days a week in an office located at the heart of the City of London.